Professional Experience

A1 Bulgaria

ITS Delivery Specialist (2022 – Present)

• Responsible for IT service delivery, cross-team collaboration, and SLA performance.
• Bridged communication between technical and business stakeholders in English and Bulgarian.

Bosch Engineering Center

System Support Engineer (2020 – 2022)

• Provided technical infrastructure support for automotive software teams.
• Maintained system uptime, troubleshooting CI/CD and version control environments.

Hewlett Packard Enterprise

Support Specialist (2018 – 2020)

• Provided multi-language customer support across EMEA.
• Recognized for cross-department communication and client satisfaction.