Professional Experience
- Responsible for IT service delivery coordination, cross-team collaboration, and technical documentation.
- Processing post-sales business orders for corporate clients, managing orders and services of enterprise value.
IT Service Delivery
Enterprise Clients
Process Management
Documentation
- Provided multi-language engineering support across EMEA.
- Recognized for cross-department communication and client satisfaction.
Servers
Hardware Support
EMEA
Customer Support
- Elicited and consolidated system specification requirements.
- Designed, structured and managed system documentation.
Systems Engineering
Requirements
Documentation
Automotive
- Maintained software & hardware of AbbVie Deutschland GmbH.
- Managed Active Directory and the activation/setup of new employee accounts.
Helpdesk
Active Directory
Windows
L1/L2 Support
- Provided IT support for UK, US & DE Amazon customers.
- Managed internal and external networks, including setup and troubleshooting.
- Handled shipments, deliveries returns.
Customer Support
Networking
Troubleshooting
Logistics
- Assembled and tested electronic devices in a production environment.
- Followed technical documentation and quality standards to ensure reliable hardware.
Hardware
Assembly
Quality Control